On Track Garage Door Service Testimonials Phoenix Arizona | Garage Door Repair, Installation & Service
With each service call it is our goal to provide exceptional value, customer service, and honest work to our customers at affordable prices! We are lucky to have such great clients and please feel free to read what some of our customers are saying. For any garage door service or repair needed, please give us a call today!
Worked with Darek Bell, was an extremely patient salesperson. He probably gave me 15 quotes because of all my questions. Regardless of price of the door, he was always gave 100%. He spent time with me to show what exactly was needed for install (since I was framing myself). The installers were also helpful to explain how I would install my own door openers. Overall awesome experience.
My garage door broke at 4:50 PM and I couldn't get my car out of the garage. Steve was there first thing at 8:00 AM the next morning. He FIXED the door immediately! No parts needed no "new door" needed. They were timely, honest and FAIR pricing. This is the ONLY company I will ever use and recommend (and we have used several over the years!). When do you ever have a service contractor give you the bill at the end and you don't feel taken advantage of ??? I wish every company would operate with this amount of professionalism and integrity! THANK YOU!
Our garage door was ready to fall off. I called On Track, they were able to fit me into a same day schedule. Derrick came out and took care of everything - he also had some great advice for keeping the door up and running (or maybe closed and running?) Wife is happy she doesn't have to park outside!!! Thanks guys, you're awesome!
Hands down the best! We got to know the owner (after he serviced our door) as our daughters played softball together. We have recommended this company to SO many people. They have all been very happy and said when other companies wanted to replace the whole door, this company FIXED the problem and saved them $1000s. They won't cheat you!!
The customer service rep on the phone helped us troubleshoot the garage door opener prior to setting up a service appointment. It was so great to actually speak to a person who cared! Yeah! Steve was wonderful and helped with our questions. He also was very professional and the job was completed in no time. When we asked about the strip on the bottom of the garage door Steve helped and assisted us to get it on the door! Amazing service and it is greatly appreciated! We will use your company in the future and refer all of our friends to your company! Thanks again!
We recently purchased a home that had the business sticker of On Track Garage Door Service on the opener. The opener was working fine and all of a sudden was having problems opening and closing. So we called the number on the sticker and the gal (cannot remember her name) helped us trouble shoot the problem first and without any success in resolving the problem she booked us an appointment the next day (today) and Steve came over. He called to let us know he could come earlier but we didn't get the message until it was too late. He called again to confirm the appointment and that he was a few minutes away. He was professional and very helpful with any questions we had...which were a lot. He was finished in no time with the opener working. Yeah! We were thoroughly impressed with the service. We needed additional help with the new seal on the bottom of the door. My husband took off the original and bought a new one at Home Depot. He took a look at the door and he offered to help with that as well. It would have taken us 1/2 a day to do what he did in a very short time! We will use them in the future and refer all of our friends and family to this company! Thank you On Track Garage Door Service! You are awesome!
On Time and great communicators as well as quality work at a fair price-So many contractors in AZ are unreliable, but these guys are 1st class!
Hi Michelle, We used your company services today to address our broken spring on our garage door (16’ x 7’). From the 1st phone call the interaction with your crew it was very remarkable. I placed a call shortly after 7AM today and had a pleasure talking to Diane who quoted and scheduled my appointment promptly for today. Representative name Steve called me in advance and was actually able to come earlier than scheduled. Steve and his colleague were very professional, knowledgable and friendly. They completed the job very quick and didn’t try to sell us a “new door” or any other services. Great services are not as comment these days and this is why we would like to thank you for keeping it up. Kudos to you and your employees! We will defiantly recommend your services to others as well as keep in mind for any future needs.
“Had to replace an aging 2-car roll up garage door. Called the company that advertises on the morning news and ranked high in Google. Wow! They showed up to look at the door and what a mistake! The price was simply outrageous and the up-selling was unbearable. Tried another company over the phone and it was not much better. Googled some numbers on the door and determined the manufacturer (Neither company could tell me that). Used the manufacturer’s website to locate a dealer and found On Track Garage Door Service in Mesa. They are amazing! Came right over, quoted a price nearly half of the others and matched the other door perfectly. Even recommended an awesome painter to paint the doors. My AZ REALTOR friends have helped me with many referrals over the years, so I thought I’s share with you.”
“My experience with On Track was great! They did what they promised, at a cost that was much less than other garage door repair companies. If you need or have a garage door that needs to be installed or fixed. Call these guys! They will take care of you!”
“We needed to replace our garage door opener. We called On Track and are so glad we did. They were timely, reliable, honest and thorough in explaining pricing, and we like their product so much better than the previous one. We will definitely call them for new doors or repairs in the future.”
“I had a problem with my garage door and they came out the same day to fix it. They didn't even charge me more for same day service.”
“J.C. left here a few minutes ago. I was amazed at his speed and knowledge. Showed us everything that should be replaced and why, and what DIDN'T need to be replace. Extremely polite and friendly. Loved the service!! If we need service again, we will definitely be calling. And we will definitely be recommending your company. Thank you!”